The matter must be brought to the attention of an EEO counselor within 45 calendar days from the date the alleged act occurred, the effective date of an alleged discriminatory personnel action, or the date that the individual knew or reasonably should have known that it occurred.
The EEO counselor is required to make whatever inquiries are necessary to seek a solution to the matter on an informal basis. Individuals have the right to remain anonymous during the informal counseling stage. If, after 30 days, the counselor is unable to resolve the matter to the satisfaction of the individual involved, the counselor will conduct a final interview meeting. The counselor will inform the individual in writing of his or her right to file a formal complaint, the applicable time requirements, and the names and addresses of officials authorized to receive formal complaints of discrimination.